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The Art of Conversation: Tips for Building Meaningful Relationships with Your Clients

By Sarah O'Neill
/ 2 minute read

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While we might be living in a digital age, a career in real estate is still personal.

Buyers and sellers depend on REALTORS® to not only guide, inform, and advise, but to assure and reassure during an emotional time—likely the largest transaction of their lives. Succeeding as a REALTOR® requires a strong knack for connection. The ability to build trust. A commitment to immersing yourself in a client’s vision so you can help them achieve it.

In short, you need to communicate. <\/p>\n\n\n\n

On Episode 28 of REAL TIME<\/strong>, we’re joined by James Duthie<\/a>, one of Canada’s favourite sportscasters, to explore one of the most personal tools of the real estate trade: conversation.<\/p>\n\n\n\n

\"James<\/figure>\n\n\n\n
Listen now<\/a><\/div>\n\n\n\n

Hear Duthie’s approach to sparking meaningful conversations at work and in life, with examples from throughout his career (the good and <\/em>bad). Duthie also tells us how he got his start in sports broadcasting and how he developed his interviewing skills.<\/p>\n\n\n\n

How can REALTORS® better connect with their clients and prospective clients on a personal level? How can they find common ground to instill trust? What questions should they ask and not ask? And how can they become better listeners? <\/p>\n\n\n\n

“I\nthink that’s probably the most critical thing, not only in interviews but in\nany sort of conversation. Listening,” explains Duthie.<\/p>\n\n\n\n

“Active listening to me is engaged listening as much as\nanything else. The biggest sign of engagement is eye contact.”<\/p>\n\n\n\n

More REAL TIME Episodes:<\/h2>\n\n\n\n

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The trademarks MLS®, Multiple Listing Service® and the associated logos are owned by The Canadian Real Estate Association (CREA) and identify the quality of services provided by real estate professionals who are members of CREA. The trademarks REALTOR®, REALTORS® and the REALTOR® logo are controlled by CREA and identify real estate professionals who are members of CREA.