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Privacy Policy

Welcome!

The Canadian Real Estate Association (“CREA”) is committed to clearly explaining to you what it does with your Personal Information. On this webpage you’ll find information about the types of Personal Information we gather, how we use it, and whether we provide some of that information to anyone else.


For starters, you’ll see that we refer to “privacy policy” and “privacy policies” throughout this webpage. Don’t get confused! The simplest way to wrap your head around this is to think of CREA’s “privacy policy” as the combined total of all of CREA’s “privacy policies”, which are specific portions of our overall policy.

When we say “Personal Information” what we mean is any information about an identifiable individual or any information that allows an individual to be identified. In general, Personal Information does not include:

  1. The name, title, business email, business address or telephone number of an individual when collected, used and disclosed solely for the purpose of communicating or facilitating communication with the individual in relation to their employment, business or profession;
  2. Aggregated or anonymized information that cannot be associated with a specific individual.

It’s also important to note that CREA interacts with people falling into several different categories. This includes:

  • Individuals using the website or mobile application versions of REALTOR.ca in order to find out information on properties they are interested in.
  • Individuals browsing one of our other websites like our corporate website, CREA.ca.
  • Our members, REALTORS®, who have access to a suite of membership services.
  • Global Affiliates, real estate professionals in foreign jurisdictions who have contracted with CREA in order to get access to a suite of affiliate services.
  • Buyers and sellers, who may have provided listing information to their REALTOR® and now see that their property is advertised on REALTOR.ca

The Personal Information we may gather about REALTORS® is very different than the Personal Information about REALTOR.ca users. For this reason, we’ve broken down CREA’s privacy policy into discrete chunks organized under four key headings:

CREA also has some general privacy policies that always apply regardless of who you are, what CREA product you are using, or how you otherwise interact with us. To find out more visit our General Privacy Policies.

If you have any questions or concerns regarding any aspect of this privacy policy, please direct them to:

The Chief Privacy Officer (CPO),
The Canadian Real Estate Association
200 Catherine Street, 6th Floor Ottawa, ON K2P 2K9
Phone: (613) 237-7111
Email: privacy@crea.ca